1. Warranty Period

MAS products are covered by a 12-month limited warranty from the original date of purchase. To request warranty service, please provide proof of purchase showing the purchase date and sufficient product information.

 

2. Warranty Coverage

Under normal use, if a product develops a defect in materials or workmanship during the warranty period, MAS will, depending on the circumstances, provide inspection, repair, replacement of relevant parts, or other appropriate service.

 

3. Exclusions

The limited warranty does not cover:

• Normal wear and tear

• Cosmetic damage or damage caused by misuse or accidental handling

• Damage caused by drops, liquid exposure, improper storage, or improper use

• Unauthorized disassembly, modification, or repair

• Ear tips, ear pads, and other consumable parts or accessories

• Damage caused by natural disasters or other events beyond reasonable control

 

4. Service Request

Before sending any product for service, please contact MAS at service@maslisten.com to obtain service confirmation and the latest shipping or return instructions. Please do not send products without prior confirmation.

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5. Other Terms

Products that are outside the warranty period or not covered by the limited warranty may, where service is still feasible, be eligible for paid repair. Repairability, service options, and any applicable charges will be determined based on the condition of the individual product.